K3630 – Collections Associate – UK, Southampton (Hybrid) – Asset Finance

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​£30,000 – £35,000 plus excellent bonus and benefits.

New Leaf Search has partnered with a specialist finance provider in its search for a Collections Associate.

Salary: £30,000 – £35,000 plus excellent bonus and benefits. Location: UK, Southampton (Hybrid).

The Role

This is an excellent opportunity to join a growing recoveries and collections team within a specialist asset finance business.

You will manage early arrears cases across a diverse portfolio, supporting customers while ensuring effective collections activity in line with regulatory requirements and company policy.

Key Responsibilities:

• Manage early arrears and collections cases across the SME lending portfolio
• Contact customers to understand arrears positions and agree repayment solutions
• Operate within Vulnerable Customer and Treating Customers Fairly policies
• Assess arrears cases and recommend appropriate recovery strategies
• Monitor watchlists, alerts and portfolio indicators to identify potential risks
• Maintain accurate records and case notes across internal systems
• Support forbearance arrangements, novations and asset substitution requests
• Liaise closely with Sales, Asset Management and internal departments
• Prepare arrears reporting and management information as required
• Deliver high levels of customer service and regulatory compliance

Candidate Profile:

• Minimum 1 year’s experience within collections, recoveries or arrears management
• Experience within asset finance or financial services environments advantageous
• Strong communication and telephone handling skills
• Organised, accurate and able to manage multiple priorities
• Strong systems awareness and attention to detail
• Positive, adaptable and customer-focused approach
• Good working knowledge of Word, Excel and Outlook

We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing.

You will also require relevant IN-COUNTRY experience; without which, your application will NOT be considered.

Contact us for a confidential discussion.

📩 Apply in confidence by sending your CV.

Job Reference:	K3630
Contract Type:	Permanent
Remote Working:	Hybrid
Location:	Southampton
Consultant:	Katherine Amin
Function:	Collections / Recoveries
Contact phone:	0203 740 7222
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