MHC and Odessa partner on customer communications for asset finance lenders

MHC and Odessa Technologies have announced a strategic partnership aimed at helping auto finance and equipment finance lenders modernise customer communications and improve operational efficiency at scale.

The partnership will allow Odessa clients to integrate MHC’s NorthStar Customer Communications Management (CCM) capabilities directly into lending and servicing workflows, enabling finance providers to automate high-volume customer communications, respond more quickly to regulatory changes and improve consistency across the customer lifecycle.

The integrated solution is designed primarily for North American auto finance and equipment finance organisations facing increasing regulatory scrutiny and growing borrower expectations.

By embedding CCM functionality within core asset finance workflows, lenders will be able to manage disclosures, notices and borrower communications without relying on disconnected systems, manual administration or extensive custom coding.

The companies said the integration is intended to reduce operational complexity while allowing business teams to implement communication updates more quickly in response to regulatory or product changes.

“Our partnership with MHC extends the Odessa platform with enterprise-grade CCM capabilities that help customers respond faster to market and regulatory changes, improve customer engagement, standardise accurate, compliant and consistent communications and reduce operational complexity across multiple portfolios, regions and the lending lifecycle.”

According to the companies, the partnership is expected to deliver several operational benefits for lenders, including faster deployment of compliant borrower communications, improved customer engagement, reduced manual intervention and greater agility when launching new finance products and programmes.

The solution is also designed to strengthen compliance management and reporting capabilities as lenders face increasing governance and regulatory obligations.

Rodney Frye, SVP, head of new business growth at MHC, said: “Finance organisations face growing pressure to balance regulatory complexity with rising customer expectations.

“By integrating the MHC NorthStar CCM platform with Odessa’s finance solutions, lenders can modernise communication workflows and deliver a more consistent borrower experience at scale.”

Johnson added that the partnership reflects Odessa’s wider strategy of delivering a more open and extensible technology platform capable of helping lenders evolve without increasing operational complexity.

MHC NorthStar CCM capabilities are available to Odessa clients immediately.