Collections Officer – Reading

£38,000 to £40,000.

Our client is the Asset Finance division of a highly successful and award winning bank.

Due to growth they are looking for a Collections Officer. The Collections Officer will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance with regulatory standards. This role plays a critical part in safeguarding the organisation’s credit risk exposure while delivering excellent customer service.

Key Responsibilities

Account Management:

• Proactively manage late-paying customers through telephone and written communication
• Negotiate repayment arrangements and forbearance solutions where appropriate

Compliance & Regulation:

• Operate within Consumer Credit Act (CCA) and FCA guidelines
• Ensure all actions adhere to internal policies and regulatory requirements

Customer Engagement:

• Handle sensitive conversations with empathy, balancing customer needs and business objectives
• Provide clear explanations of terms and consequences of non-payment

Reporting & Administration:

• Maintain accurate records of all interactions and agreements
• Prepare reports on collections performance and escalate high-risk cases

Collaboration:

Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases

Core Skills & Knowledge:

• Strong communication and negotiation skills
• Ability to build and maintain strong relationships and communicate with key interfaces
• Analytical skills
• Client focus
• Negotiation and decision making
• Knowledge of asset finance products and collections processes.
• Familiarity with regulatory frameworks (CCA, FCA)
• Ability to manage high-volume workloads under pressure
• Proficiency in MS Office and collections systems

Contact: If you’re considering your next move, please contact me in confidence – lucy@cbcrs.co.uk