Solifi names Sarah Glass as Chief Customer Officer

Solifi, a global provider of secured finance software solutions, has appointed Sarah Glass as its new Chief Customer Officer (CCO).

In her new role, Glass will oversee Solifi’s global customer organisation, including customer success, support, services, education, and customer experience operations. Her mandate includes deepening customer adoption, increasing long-term value, and broadening strategic partnerships across Solifi’s international client base.

Glass brings more than 20 years of experience leading and scaling customer-facing teams within enterprise software and SaaS companies. She is widely recognised for improving onboarding effectiveness, boosting product adoption, enhancing customer health metrics, and driving strong retention outcomes. Her prior leadership roles at companies such as Bullhorn and Infor have earned her a reputation for building high-performing teams and operating models that deliver consistent results at scale.

“Sarah is a world-class customer leader with a proven track record of building high-performing teams at companies like Bullhorn and Infor, and creating loyal, long-term customer partnerships,” said Dan Corazzi, CEO of Solifi.

“Her leadership will be instrumental as we scale our platform globally and help customers translate innovation into measurable business outcomes.”

As CCO, Glass will focus on strengthening Solifi’s end-to-end customer lifecycle – from implementation and enablement to ongoing support, services, and renewals – while ensuring delivery excellence keeps pace with the company’s global growth. She will also collaborate closely with Solifi’s product and engineering teams to integrate customer insight into product roadmap decisions, supporting the company’s mission to deliver trusted, mission-critical solutions for secured finance organizations worldwide.

“I am excited to join Solifi at a pivotal moment in its evolution,” Glass said. “Solifi has built deep, trusted customer relationships in a complex and highly regulated industry. My focus will be on creating consistent, measurable outcomes for customers, ensuring they see tangible value at every stage of their journey and feel confident partnering with Solifi for the long term.”