Collections Executive – Financial Services – East Kilbride (Hybrid working model)

Up to £35,000 per annum + Excellent banking benefits package.

Join a well-established, highly successful bank within their dynamic Asset Finance team. This institution prioritises customer care and ethical financial practices, offering a supportive hybrid environment in East Kilbride.

You will be responsible for:

Mitigate Losses: Engage early with customers experiencing financial difficulty using proven collections and recoveries strategies.

Empathetic Communication: Manage sensitive customer conversations confidently via telephone, post, and email.

Assess Circumstances: Use structured questioning and income/expenditure analysis to fully understand customer situations.

Empower Customers: Clearly explain available repayment options and signpost independent sources of debt advice.

Support Vulnerability: Identify vulnerable customers early to ensure an exceptional level of care and additional support.

We are looking to speak to candidates who have a Proven background in collections, debt recovery, or financial services and have an understanding of vulnerable customer guidelines and ethical lending practices.

Contact: To apply for this job, please email your details to kate@cbcrs.co.uk